Information-driven insights are reshaping services and policies, and adding public and private value
The public sector’s ability to understand customers (their preferences, behaviours, and needs) and derive deep insights into complex problems by analysing large quantities of information is gradually growing. But considerable information remains locked within agency silos, and cannot be easily accessed, combined, analysed and used.
So far, the emphasis has been on establishing rules, standards, architecture and legislation to facilitate data sharing. The strategy should expand and accelerate this work: architectures should support the flow of information across service, not impede it. It should encourage agencies to connect existing information and technology infrastructures for information sharing and enhanced analysis. This will test the system’s ability to get quick results with what it has, rather than seeking to invest in costly new infrastructure.
Investment and capability building in new skills will be critical, as will a change in approach to the management, use and re-use of information and data. Secure and private use and re-use of data should be the default position, including (with appropriate safeguards) third parties being able to access data and information and use it to create new service, insights and value.
- Information skills drive new insights and better decisions
- Open data and sharing by default supported by privacy and security settings
- Public trust and confidence permits sharing and re-use of information
- Frameworks and infrastructure facilitate flows of information and re-use
This work programme will be led by the Information Group
- Government ICT Strategy 2015 – at a glance (PDF, 75KB)