Telecommunications as a Service (TaaS)

TaaS will make it easier for Government agencies to collaborate securely to deliver more citizen centric services.

TaaS delivers a range of cross-government telecommunications and managed security services that transcend agency boundaries and allow agencies to easily connect with each other and with their customers, regardless of the service provider. Agencies have the choice of providers and service solutions to give them flexibility to meet their business and customer needs and maximise their investment in technology services.

TaaS is opt-in for all eligible agencies.
What is TaaS?

What is

TaaS delivers a range of cross-government telecommunications and managed security services to allow agencies to easily connect with their customers and each other.

Agencies have the flexibility to choose individual services from a range of providers, with no minimum terms or volumes, and can access the best deals without having to go through a full market Request for Proposal (RFP) process.

TaaS services include WAN, LAN, Wi-Fi, voice (mobile, PABX and public network access), unified communications, contact centre and managed security services.

The structure of TaaS

TaaS has an internet-like architecture, with suppliers ‘peering’ or sharing their services for greater connectivity. In effect, TaaS has created an internet for government, which we’ve called the GNet.

The development of TaaS was based on the current trends of increasingly mobile workers, cloud-based applications and the use of a wide range of devices.

Perimeter-based corporate networks no longer suit modern telecommunications needs. TaaS takes a ‘walled garden’ approach, which allows security controls to be applied where they’re needed and limits access to authorised users only.

  • How agencies use TaaS

    As lead agency, the Department of Internal Affairs (DIA) negotiates services and contracts with suppliers on the TaaS panel.

    An agency chooses one or more suppliers to provide the services it needs, without having to carry out a market RFP process.

    The agency signs a confidentiality agreement to access the TaaS portal, then a memorandum of understanding with DIA and a subscription form with its chosen service providers. This creates an agreement with the suppliers to deliver services to the agency.

    Services work together seamlessly, regardless of the supplier or agency.

    Agencies have no minimum volumes or terms - they can choose to leave a supplier after just a month. DIA can add or remove suppliers from the panel at any stage.

  • Why TaaS is needed

    TaaS has been developed to make it easier for government agencies to easily and securely connect with each other and their customers.

    It realises a number of the opportunities signalled in the Government ICT Strategy.

    Agencies are increasingly:

    Looking to move away from designing, building and operating their own technology solutions and outsourcing their infrastructure needing the flexibility to merge, separate or co-locate without extra cost or complexity working with other agencies and looking for ways to do this securely seeking telecommunications services that are economically priced and meet their evolving needs. TaaS addresses all these requirements, enabling agencies to work collaboratively and to deliver services that are more focused on their customers.

  • Who can use TaaS?

    Almost all government agencies are able to opt in to TaaS, including central and local government, schools, district health boards and most SOEs. See Frequently Asked Questions for a full list.

  • Is TaaS compulsory?

    Agencies are not currently required to use TaaS, but are strongly encouraged to do so.

  • Which agencies have joined TaaS?

    Here are the agencies that have opted into TaaS by completing a subscription agreement.

    See all agencies

Benefits of TaaS


TaaS services allow agencies to easily connect with each other and with their customers which in turn make it easier to securely deliver more citizen-centric, cross-agency services.

  • Easier Collab Icon

    Easier collaboration

    Agencies are able to merge, separate and co-locate without extra costs or complexity.

  • Freedom of Choice Icon

    Freedom of choice

    Agencies have the freedom to choose which suppliers and services best meet their business needs.

  • Greater Flexibilty Icon

    Greater flexibility

    There are no minimum terms - agencies can leave a service agreement after just a month - and no minimum volumes. TaaS enables agencies to buy exactly the type and amount of services they require to meet their evolving needs.

  • Pay as you Go Icon

    Pay as you go

    TaaS has no minimum volumes, so agencies pay only for the services they use. If one agency drives down the cost of a service from a vendor, the new lower cost immediately applies to all other agencies using the service.

  • Security Icon


    TaaS ensures that agencies can secure data at the appropriate level and that security isn’t a barrier to providing services or working more closely with other agencies.

  • Latest Technology Icon

    Latest technology

    TaaS services are flexible to take advantage of innovative technology as it becomes available. Agencies using TaaS no longer run the risk of owning IT infrastructure that is out-of-date or unsuitable for their needs.

How to adopt the service

How to

DIA has already procured the services of all suppliers on the TaaS panel, so the main task for agencies is to choose one or more suppliers whose services meet their business needs.

  • 1

    Email us

    We will contact you to discuss your needs. To view the supplier catalogue, download the Confidentiality Agreement.

    Email/Apply Download Confidentiality Agreement
  • 2

    We contact you

    You will receive confirmation about your Confidentiality Agreement. We will also email you to provide access to the TaaS information portal.

  • 3

    Choose a supplier

    This is called the secondary procurement process.

    View suppliers
  • 4


    Sign a memorandum of understanding with DIA (available via TaaS portal or email, and a subscription form with your chosen supplier.

  • 5


    Agree to a transition plan and a statement of work with your chosen supplier.

Ready to adopt TaaS?

Learn about the benefits or Start the application process