Infrastructure as a Service (IaaS)

IaaS is a managed and hosted infrastructure solution that contains four core services: data centre services, utility compute, storage, and back-up services to government agencies.

The aim of IaaS is to enable government agencies to meet the medium and long-term goals for government ICT services through:
• access to cheaper services, through a consumption model combined with discounts available through aggregated demand;
• rationalisation of government’s ICT assets, providing delivery of lower overall cost to government; and
• the provision of a foundation for moving into a cloud computing model, allowing access to more cost efficiencies, productivity and service benefits.

Mandated
The GCIO’s mandate for IaaS covers Public and Non-Public Service Departments, the 20 District Health Boards, and the following agencies.
•Accident Compensation Corporation
•Earthquake Commission
•New Zealand Qualifications Authority
•New Zealand Transport Agency
•Housing New Zealand Corporation
•New Zealand Trade and Enterprise
•Tertiary Education Commission
Status Operational

Agency Contact

Department of Internal Affairs Dave Jackman Manager AoG ICT Capability +64 21 307 806 dave.jackman@dia.govt.nz

Service Description

IaaS is to enable government agencies to meet the medium and long-term goals for government ICT services through:

• access to cheaper services, through a consumption model combined with discounts available through aggregated demand;

• rationalisation of government’s ICT assets, providing delivery of lower overall cost to government; and

• the provision of a foundation for moving into a cloud computing model, allowing access to more cost efficiencies, productivity and service benefits.

Core IaaS services include: 

  • Data centre housing services – the data centres are geographically diverse in the North Island (Wellington, Hamilton and Auckland) with a small presence in the South Island (Christchurch). The data centres are all, at a minimum, tier 2 facilities. Agencies can choose to house their own rack or consume co-location services where the racks are provisioned by the Service Provider.  Additional data centre services are available.
  • Utility compute services – a range of hypervisors are offered such as VMWare, Oracle and Hyper-V. Agencies can choose to provision their own or let the Service Providers do it for them.
  • Storage services – a range of storage options are available ranging from highly available, high performance (Tier 1 & 2) to archival storage. Replication services also available.
  • Backup services – back-up services are available for utility compute and co-location services.

These services are available onshore and are available from Datacom, Revera and IBM. Datacom and Revera also provide public cloud compute and storage services through their established reseller partnering agreements with Amazon Web Services (AWS) and Microsoft Azure.  The Lead Agency is currently working with IBM to provide public cloud services also.

An agency guidance for the use of public cloud services via IaaS is available here.

Delivery

There are three panel suppliers contracted to supply IaaS to government agencies - Datacom, Revera and IBM. Each supplier offer IaaS services on an as-a-service basis, with any up-front costs limited to service transition and service establishment activities.

Agencies have the flexibility to increase or reduce consumption as required.

Benefits

Most agencies may find that IaaS will not impose change that were not already planned but rather, it provides access to hosting services and utility computing services at a more cost effective price than they could obtain at an individual agency level. Some agencies, depending on their ICT life-cycle, will consider the services as part of that life-cycle.

For many agencies, the service will enable them to commence foundational change leading to future shared platform and application services (PaaS and SaaS respectively) where even greater cost efficiencies can be achieved.

IaaS cost savings generation is based on effectively aggregating demand of multiple agencies to minimise and/or avoid duplication of capital investment and effort. Further, scale is achieved as government buys as a single buyer to negotiate better commercial terms including pricing and service levels, taking into account government security requirements so resilience and security are not compromised.

For agencies, IaaS benefits can be realised from a number of ways:

  • technological innovation by the suppliers where agencies can leverage without investment;
  • ability to buy on an on-demand basis means that agencies do not have to make allowances for future ICT infrastructure demands as they simply buy more as and when they need it;
  • shifting the workload to IaaS allows agencies to focus on their core business activities and not have to worry about ICT provisioning and management; and
  • costs are transparent so agencies know what they are paying for and can manage their budget accordingly.

The aim of IaaS is to provision a flexible, base infrastructure capability that can provide all of the core infrastructure services that agencies require while providing a foundation for the future services Platform as a Service (PaaS) and Software as a Service (SaaS), which will lead to even greater efficiencies and outcomes for government agencies.

 

Lead Agency

The Department of Internal Affairs

Adopting the service

Agencies wanting to take up IaaS do not need to undertake a full procurement process. The lead agency (DIA) has procured the service on behalf of government agencies and has signed a Lead Agency Agreement with the IaaS panel suppliers.

The following is the process to access IaaS information and adopting the service.

  1. Sign a confidentiality agreement (NDA) to access the Lead Agency Agreement, Requirements and Service Catalogue including pricebook
  2. Undertake a Secondary Procurement Process to select a supplier that best meets their business, commercial and ICT needs. The IaaS Secondary Procurement Process document is available from the IaaS AoG ICT Common Capability Manager
  3. Sign a Memorandum of Understanding (MoU) with the Department of Internal Affairs as the Lead Agency. This MoU sets out each party’s rights and obligations.
  4. Sign a IaaS Participating agreement with the preferred supplier
  5. Once the MoU and the IaaS Participating agreement are agreed the supplier will transition the service

The following documentation is able from the IaaS AoG ICT Common Capability Manager:

  • the Lead Agency Agreement,
  • Requirements
  • service catalogue including price and service levels
  • security certification

Alternatively, agencies can contact the suppliers direct.

Lead Agency Agreement summary

  • Closed Supplier Panel
  • ICT Common Capabilities
  • 10-year contract (October 2011) with a 5 year right of renewal.

Supplier Information

Datacom

Contact:                                               

Steve Swallow
Senior General Manager
DDI: +64 4 463-7362

 

Revera

Contact:                                                

Neil McCarthy
Account Development Manager
DDI: +64 4 496 2929

 

IBM

Contact:                                                

Scott Walsh
Project Executive - Government Cloud
DDI: +64 21 906 912