Confirmation Service

The Confirmation Service allows organisations to check identity information against official databases saving time and money as well as reducing risk.

Status Operational

Agency Contact

The Department of Internal Affairs Rob Howard Senior Data Services Advisor +64 4 382 3588

Service Description

The Confirmation Service is an electronic method for organisations to quickly confirm the accuracy and validity of identity information in a privacy-protective manner. The Confirmation Service works by providing a ‘Consistent’, ‘Not Consistent’, or ‘Exception’ response to input identity information.

Key features of the service are:

  • confirms customer identity data against passports, births and citizenship databases as well as a deaths check
  • caters for real–time or batch processing for single query or large volume transactions
  • requires consent being obtained from customers, whose privacy is always protected.
  • complies with New Zealand identity and privacy legislation, enabled by The Identity Information Confirmation Act 2012.



Access to the service is provided through partner Intermediaries.

These organisations fulfill the role of a ‘pass through’ by connecting user organisations to the Confirmation Service. Intermediaries specialise in providing complete identity verification solutions and have passed a rigorous review of their security and risk management practices.

This delivery model promotes choice for user organisations and provides the benefits associated with a tailored, packaged, solution to meet specific business requirements.


Key benefits include:

  • Reduces risk- combats identity crime more effectively by leveraging off Internal Affairs identity information in the establishment of identity processes.
  • Reduces business costs- reduces reliance on expensive manual checking procedures.
  • Improves customer service- enhances business processes to provide a better customer experience.
  • Compliance - helps support statutory obligations such as AML/CFT and other ‘know your customer’ business processes.


The Confirmation Service is delivered via a flexible platform. Investigation into the integration of further data sources is underway.

Lead Agency

The Department of Internal Affairs

Adopting the service

The Confirmation Service is available to organisations following acceptance of application, made via Intermediary partners

Lead Agency Agreement summary

  • Managed Service

Agencies using the service

Agencies authorised to use Confirmation Service are listed on The Department of Internal Affairs website