Phase 6: Grow

Introduction to Grow

This section "Phase 6: Grow" is part of the Accelerate framework document, available as Word or PDF on the Accelerate downloads page.

Accelerate is designed to support projects that grow product capabilities to match changing customer and business expectations and availability of funding.

Grow offers an approach for investment planning that supports iterative improvements in cross-agency common capabilities.

Because there are cross-agency benefits, the capability improvement requires a shared investment plan. This investment planning needs to incorporate the processes of multiple agencies.

During Grow, an integrated business case is developed that links cross-agency capability roadmaps with cross-agency investment plans.

Purpose

The purpose of Grow is to:

  • determine ways to meaningfully increase the product’s capabilities
  • negotiate cross-agency investment to support increasing the capability.

Improving the product’s capabilities

Capability improvements need to be based on:

  • information from customer research and feedback
  • application performance monitoring
  • continuous improvement analysis
  • capacity asset lifecycle plans.

Investment planning

Investment planning for cross-agency shared capabilities requires a different approach to coordinate ongoing funding, including:

  • capex funding of new functionality and assets
  • opex funding for operating expenses
  • application administration and maintenance, minor works and training
  • onboarding project costs for a new partner
  • depreciation.

 

Possible funding options for different expenses are summarised in the table below.

 
Table: Possible funding options for different expenses

Expense

Question

Funding Options

Capex (capital expenditure) for new functionality

Who funds investment in new shared capability or the enhancement of existing shared capability?

  • seed investment funding
  • pooled funding between agency partners
  • baseline funding of the provider agency
  • baseline funding of the requestor agency

Opex (operational expenditure) for operating expenses

Who funds the operational costs for shared capability?

  • fund from baseline for the owner of the financial asset
  • usage fee
  • cost recovery from participating agencies

Application administration and maintenance, minor works and training

Who funds minor enhancements, maintenance and ongoing training?

  • pool funding between partners
  • baseline agency funding
  • usage or transaction fee
  • cost recovery from participating agencies based on usage, estimated value, capex contribution

Onboarding project costs for a new partner

Who funds the tailoring costs for new partners?

  • the cost is shared across all participating agencies
  • an installation fee
  • each meets their own cost

Depreciation

Where is the depreciation allocated for shared assets?

  • the owner of the financial asset

 

Actions

The actions carried out during this phase may include:

1. Identify improvement opportunities by reviewing:

  • customer feedback and customer service design research
  • customer interactions and transactions analysis for customer experience insights and service 'drop out points'
  • security, application and business performance reports.

2. Develop a capability model for the product to coordinate investment plans, using the business operating model output from Discover and the GCIO capability reference model.

3. Create product investment plans and an integrated business plan that are aligned to the relevant IT asset management plans, the product vision, and product roadmap.

4. Review and amend the benefits realisation plan

5. Update the product roadmaps from the aligned investment plans.

6. Communicate the findings to the participating agencies’ product owners.

7. Include the investment plans in the 4 year plan and budget round for the participating agencies.

8. Use the investment plans to identify opportunities and restart the Accelerate approach.

 

Page last updated: 13/04/2016